Refund policy

Return & Refund Policy


At Zahia Beauty, we carefully inspect our products before shipment to ensure they reach you in proper condition.

Due to the nature of cosmetics and personal care products, we do not accept returns or exchanges for products that have been opened, used, or tested.

Eligible Returns

A return or replacement may be accepted within 14 days from the date of delivery in the following cases:

  • The product was delivered unopened and unused.
  • The product was damaged during shipping.
  • The wrong product was delivered.
  • The product received is significantly different from the product ordered.

Return Conditions

To be eligible for a return or replacement:

  • The request must be submitted within 14 days of receiving the order.
  • The product must be unopened and unused, except when the issue is damage caused during shipping.
  • The original packaging should be preserved whenever possible.
  • Proof of purchase or the order number may be required.

Damaged Products

If your order arrives damaged, please contact us within 14 days of delivery.

Please provide:

  • Your order number.
  • Clear photos of the shipping package.
  • Clear photos of the damaged product.
  • A brief description of the issue.

Please do not open or use a damaged product before contacting us.

Non-Returnable Products

For hygiene and safety reasons, cosmetic and personal care products cannot be returned or exchanged once they have been opened, used, or tested.

This includes:

  • Makeup products.
  • Skincare products.
  • Hair care products.
  • Body care products.
  • Perfumes and fragrances.
  • Any other cosmetic or personal care product that has been opened or used.

Refunds & Replacements

Once your request has been reviewed and approved, Zahia Beauty will determine the appropriate resolution, which may include a replacement or refund depending on the circumstances.

If a refund is approved, the refund method and processing time will depend on the original payment method.

Return Shipping

If the return or replacement is due to an error on our part or damage that occurred during shipping, Zahia Beauty will handle the appropriate return or replacement arrangements.

For other eligible returns, any applicable shipping costs will be communicated before the return is processed.

Contact Us

For any return, replacement, or refund request, please contact us within 14 days of receiving your order through our Contact Us page and include your order number.

Zahia Beauty reserves the right to review each request individually and determine whether it meets the conditions stated in this policy.

Last updated: September 16, 2026